Privacy policy

Privacy Policy

Last Updated: June 30, 2026

Hila Fragrances ("Hila Fragrances", "we", "our", or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit www.hilafragrances.com or purchase our products.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information when you use our website:

Personal Information

When placing an order or contacting us, you may provide:

Full name
Email address
Phone number
Shipping and billing address
Payment information (processed securely through third-party payment providers)

Automatically Collected Information

When you browse our website, we may automatically collect:

IP address
Browser type
Device information
Pages visited
Time spent on the website
Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

Process and fulfill your orders
Deliver your purchases
Communicate regarding your orders
Respond to inquiries and customer support requests
Improve our website and customer experience
Prevent fraud and unauthorized transactions
Send promotional emails, SMS, or WhatsApp messages (only where permitted)

3. Cookies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

Remember your preferences
Keep items in your shopping cart
Analyze website traffic
Improve website performance

You may disable cookies through your browser settings; however, some website features may not function properly.

4. Payment Information

Payments made through our website are processed by trusted third-party payment providers.

Hila Fragrances does not store your complete debit or credit card information on our servers.

5. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share your information only with trusted third parties where necessary to operate our business, including:

Courier and delivery companies
Payment processors
Website hosting providers
Marketing and analytics service providers
Government or regulatory authorities where required by law

These parties receive only the information necessary to perform their services.

6. Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, misuse, alteration, or disclosure.

While we strive to protect your information, no method of internet transmission or electronic storage is completely secure.

7. Marketing Communications

If you subscribe to our newsletter or choose to receive promotional communications, we may send you updates about:

New product launches
Exclusive offers
Promotions
Discounts
Company news

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions in our emails or by contacting us directly.

8. Third-Party Services

Our website may use third-party services, including:

Shopify
Payment gateways
Courier services
Analytics providers
Advertising platforms

These providers maintain their own privacy policies, and we encourage you to review them before using their services.

9. Data Retention

We retain your information only for as long as necessary to:

Fulfill orders
Maintain business records
Resolve disputes
Comply with legal and regulatory obligations

When your information is no longer required, we will securely delete or anonymize it where reasonably practicable.

10. Your Rights

Subject to applicable law, you may request to:

Access your personal information
Correct inaccurate information
Update your information
Request deletion of your personal information where legally permissible

To make such a request, please contact us using the details below.

11. Children's Privacy

Our website is not intended for individuals under the age of 18.

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take reasonable steps to delete it.