Terms of service

Terms & Conditions

Last Updated: June 30, 2026

Welcome to Hila Fragrances ("Hila Fragrances", "we", "our", or "us"). By accessing or using our website, www.hilafragrances.com, you agree to comply with these Terms & Conditions. If you do not agree with any part of these Terms, please do not use our website or place an order.

1. Eligibility

By using this website, you confirm that you are legally capable of entering into a binding agreement under the laws of Pakistan.

2. Products

Hila Fragrances specializes in premium fragrances inspired by well-known designer and niche perfumes.

Our products are independently created fragrance inspirations and are not manufactured, endorsed, sponsored, or affiliated with any designer brand. Any references to fragrance names are solely intended to help customers understand the scent profile.

All trademarks, brand names, and copyrights belong to their respective owners.

3. Product Information

We strive to ensure all product descriptions, images, and pricing are accurate. However, occasional errors may occur.

We reserve the right to:

  • Correct any pricing or description errors.

  • Update product information without prior notice.

  • Discontinue any product at any time.

  • Limit product quantities where necessary.

Bottle fill levels may vary slightly due to manual filling processes and bottle design.

4. Orders

Once you place an order, you will receive an order confirmation.

Receipt of an order confirmation does not constitute acceptance of your order. We reserve the right to refuse or cancel any order for reasons including but not limited to:

  • Product unavailability

  • Pricing errors

  • Payment issues

  • Suspicious or fraudulent activity

  • Incorrect customer information

If payment has already been received for a cancelled order, a full refund will be processed.

5. Pricing

All prices are listed in Pakistani Rupees (PKR).

Prices may change without prior notice. The price applicable to your purchase is the one displayed at the time your order is placed.

6. Payments

We may offer various payment methods including Cash on Delivery (COD), bank transfer, debit/credit cards, or other payment gateways.

By completing a purchase, you confirm that you are authorized to use the selected payment method.

7. Shipping

Delivery times are estimates and may vary due to courier operations, weather conditions, public holidays, or circumstances beyond our control.

Hila Fragrances is not responsible for delays caused by courier companies after dispatch.

8. Returns & Exchanges

Returns and exchanges are governed by our Return & Exchange Policy.

For hygiene reasons, perfumes that have been used beyond testing cannot be returned unless they arrive damaged or defective.

9. Intellectual Property

All content on this website—including logos, branding, graphics, product images, website design, text, and other materials—is the property of Hila Fragrances unless otherwise stated.

No content may be copied, reproduced, distributed, or used without prior written permission.

10. Acceptable Use

You agree not to:

  • Use the website for unlawful purposes.

  • Attempt unauthorized access to our systems.

  • Upload malicious software or viruses.

  • Interfere with website security.

  • Copy or scrape website content without permission.

Violation of these Terms may result in suspension or termination of access.

11. Limitation of Liability

To the fullest extent permitted by law, Hila Fragrances shall not be liable for any indirect, incidental, consequential, or special damages arising from:

  • Use of the website

  • Purchase or use of our products

  • Delayed deliveries

  • Website interruptions

  • Technical errors

Our total liability shall not exceed the amount paid for the relevant order.

12. Disclaimer

Our website and products are provided on an "as available" basis without warranties of any kind, whether express or implied.

We do not guarantee uninterrupted access to the website or that it will always remain error-free.

Individual experiences with fragrances—including longevity, projection, and scent perception—may vary depending on skin chemistry, environment, and usage.

13. Privacy

Your use of this website is also governed by our Privacy Policy.

By using our services, you consent to the collection and use of information as described in that policy.

14. Marketing Communications

If you subscribe to our newsletter or create an account, you may receive promotional emails or messages.

You may unsubscribe from marketing communications at any time.

15. Third-Party Services

Our website may use third-party payment providers, courier companies, analytics services, or other external platforms.

We are not responsible for the content, policies, or practices of third-party services.

16. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Islamic Republic of Pakistan.

Any disputes shall be subject to the jurisdiction of the competent courts of Pakistan.

17. Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time.

Any revisions become effective immediately upon publication on this website.

Continued use of the website after changes are posted constitutes acceptance of the updated Terms.

18. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Hila Fragrances

Website: www.hilafragrances.com

Email: hilafragrances@gmail.com

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Pakistan