Shipping policy

Shipping Policy

Last Updated: June 30, 2026

At Hila Fragrances, we are committed to delivering your order safely and efficiently. Please review our Shipping Policy before placing an order.

1. Order Processing

Orders are processed after confirmation and are typically dispatched within 1–2 business days.

Orders placed on weekends or public holidays will be processed on the next business day.

During peak seasons, sales, or promotional campaigns, order processing may take slightly longer.

2. Delivery Time

Estimated delivery times are:

Major Cities: 3–7 business days
Other Areas of Pakistan: 3–10 business days

Delivery times are estimates and may vary depending on your location, weather conditions, courier operations, or other circumstances beyond our control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before your order is confirmed.

From time to time, Hila Fragrances may offer free shipping on selected products, order values, or promotional campaigns.

4. Order Tracking

Once your order has been dispatched, you will receive a tracking number via SMS, email, or WhatsApp (where available).

You can use this tracking number to monitor the status of your shipment through the courier's tracking system.

5. Delivery Attempts

Our courier partner will make reasonable attempts to deliver your order to the shipping address provided.

If delivery cannot be completed due to incorrect information, customer unavailability, or refusal to accept the package, the shipment may be returned to us.

Additional shipping charges may apply if the order needs to be re-dispatched.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

Hila Fragrances is not responsible for delays or failed deliveries resulting from incorrect or incomplete addresses or contact information provided during checkout.

7. Delayed Shipments

Although we aim to deliver every order within the estimated timeframe, delays may occasionally occur due to:

Weather conditions
Public holidays
Courier network disruptions
High order volumes
Events beyond our reasonable control

We appreciate your patience in such situations and will do our best to assist with shipment updates.

8. Lost or Damaged Packages

If your package arrives damaged or appears to have been tampered with, please contact us within 48 hours of delivery.

If a shipment is confirmed lost in transit by the courier, we will work with the courier to investigate the issue and, where appropriate, arrange a replacement or refund.